To warn you all about the hazards of shopping at Very.co.uk

(87 Posts)
BupcakesAndCunting Wed 28-Nov-12 20:29:57

<bangs head off desk>

You know when you make one (inadvertent) mistake and you pay for it every day for a decade afterwards...

I ordered a dress from Very in October. I arranged for it to get delivered using the Click + Collect facility (where the courier takes it to a designated C+C shop and you pick it up when convenient) Basically, I got really bad gastroenteritis when it was delivered and I was stuck in for two weeks and never collected the dress. C+C sent me an email to say it had been returned to Very, as I hadn't been able to collect it. Thought no more of it.

Then Very sent a statement asking for the payment for this dress. DH rang them and explained that I hadn't collected it. They said they would try and trace it and not to worry. So we didn't pay any money. Then we started getting phonecalls from their payments department demanding money or else they would charge us for late payment confused DH said that that wasn't going to happen and that thet were going to be sensible and speak to the department chasing the missing parcel...

A few weeks to now, they have rang more times (we have just ignored the phone tbh, they are morons) We have been emailing their "customer services" department regularly to ask on the status of this. Yesterday they emailed back to say they had found the parcel and the £25 would be credited to our account.

So just logged into my account and they HAVE refunded the £35 but there is £25 (the late charges!) still waiting to be paid. They're having a laugh, right?

So I just wanted to warn you that they are an arse of a company and honestly, they're overpriced, terrible at customer service, staffed by script-reading robots and they try and shaft money out of you for their errors.

If you value your sanity, you will want to avoid.

angry

prettybird Sun 02-Dec-12 20:53:53

HKat - fortunately I always open such letters, so that I can put some into the recycling and the bits with names on it into the shredder. So I picked the fraud on dh very quickly. But Very's security systems must be VERY lax as they were able to open an account in dh's name and immediately send all deliveries 300 miles away hmm

BupcakesAndCunting Sun 02-Dec-12 19:31:52

HKat, I think that Very are lax when it comes to security when opening an account! We have found this out.

I have just written a tome of an email to Shop Direct's Chief Executive. Next stop is getting a train up to Very's Head Office in Bootle, with a sawn off shotgun in my bag...

HKat Fri 30-Nov-12 18:40:09

I haven't read the whole thread and I know this is a little off-topic, but I had a different problem with this company. They bombarded me with 'invites' to order their stuff, all of which I binned - I didn't even actually open any letters after the first couple. A few months later my DP saw one of the letters I'd ripped in half and stuffed in the bin, and it was a final demand for outstanding payments owed. Some bastard had opened an account in my name and ordered shed-loads of stuff.

I take responsibility for not shredding my mail (shredder duly purchased) and I know it wasn't Very's fault that some pikey thief went through my bin - but it made absolutely no checks when allowing the order on credit and to top it off, didn't even deliver to the account address (mine), but some random collection point. No ID requested, naturally.

To be fair to Very they did cancel the account when I complained but it was a hassle getting my credit file updated.

Anyway, just thought I'd share!

prettybird Fri 30-Nov-12 18:23:01

Good guidance here from the ICO about releasing information. I would contend that in the case that the OP mentions, where her dh had said that should be ringing back with the relevant tracking number, that that situation was covered by "Where an organisation is satisfied that as someone asking for information about another person’s account is authorised to access it, the Act does not prevent this."

So it's not a case of the Law not allowing it. It's a jobsworth not allowing it.

StuntGirl Fri 30-Nov-12 18:00:50

When I was trying to get this resolved on the 'phone 3 weeks ago, the phone monkey wouldn't speak to me because "urrrrr ur not dur account holder" despite DH telling them 10 minutes earlier that I would be ringing them back with a tracking number. When I asked why he couldn't speak to me, he spouted some guff about data protection.

That guff would be the law then, yeah? hmm

BupcakesAndCunting Fri 30-Nov-12 17:19:45

I swear to God I am going to have a Falling Down moment.Am currently on the phone to Very Shit and they won't engage with us because apparently, DH's D.O.B is wrong on their screen. They now want me to scan in DH's passport/birth certificate for proof of date of birth.

Am speaking to Kevin, the thickest customer servics person in the universe. I swear if he was in front of me I would kill him angry

SchroSawMummyRidingSantaClaus Fri 30-Nov-12 00:23:32

Poosnu I had a delivery today from Carphone Warehouse and it was a Yodel driver that came to the door, there was another courier there delivering something else and they were talking on my doorstep about how these companies using Yodel and such ended up on Watchdog for it? They both seemed pretty pissed off about it and were talking about something to do with delivery times.

After I started asking him about it he also said that a couple of days earlier he even delivered a Next parcel.

snowybun Thu 29-Nov-12 23:49:24

Also you don't earn rewards on sale items also if you have a sale item on your account any other items you add you will not earn rewards for until that sale item has been paid off.

snowybun Thu 29-Nov-12 23:47:30

Littlewoods have taken over lots of other catalogues also the woolworths website. Littlewoods are increasingly becoming very cunning. I have had letters saying I hadn't ordered for a while here's £30 off a £60 order oh but if you don't use your rewards by such a date you will lose them!!

Poosnu Thu 29-Nov-12 23:45:16

I haven't read the whole thread, but the problem may be with Collect Plus, who are linked to Yodel courier service.

That outfit is terrible. I understand that companies like Very use them because they are cheap, but because Yodel / Collect + underquoted to win contracts the couriers don't have enough time to make deliveries. I've had lots of problems with parcels being dumped on the street, and a drop off at Collect + for a return that was never received by the seller (I ended up with no item and no money). I would avoid any purchasing from companies that use this courier.

I have ordered from Very a couple of times and found them fine (although they did continue to bombard me with mailshots for a while).

Very is Littlewoods sister company!

I didn't know that! No wonder they are so shite then

No its OK Onward- no local butchers in her radar, none for positively miles, and very few shops even before the recession hit us all. It was the local Aldi, and Iceland apparently instead! wink

OnwardBound Thu 29-Nov-12 12:44:09

MyNameIsLola you should have had the bloody bed for FREE after all that inconvenience! I hope you billed the MD for your time after 5 months of chasing and no doubt numerous fruitless telephone calls angry

You know Bupcakes, your thread is very effective in that it is making me absolutely furious at a company that I have never bought a thing from!

I just hate incompetence and terrible customer service so will AVOID Very in the future, yes I will.

Oh, just wanted to ask a question of Fellowship - did you never wonder where your batty old thief was getting her stuff from that people would eagerly make use of? i may be very po faced here but I just thought she might not have been ripping off the huge tesco to share the wealth but rather the struggling neighbourhood butcher losing his Christmas batch of turkeys... Just saying.

BupcakesAndCunting Thu 29-Nov-12 12:08:54

Very is Littlewoods sister company!

Oh totally agree about dunelm mill being rude. Where on earth do their shop staff do their training because they are awful, supercilious, look bored and clearly do not give a shit about their customers. Wrexham dunelm mill is dire.

Mind you littlewoods are not much better than very. I'm in dispute over an order they placed twice and charged me for. Awful company.

ThePoppyAndTheIvy Thu 29-Nov-12 11:01:14

Sod the PM, put the MD's details on the thread! grin

<Disclaimer: making the CEO's e-mail address public on here helped with my dispute with Asda recently. I'm not normally evil.>

Cheers Rooney will look. I'm after some swish leather ones, but the ones I've seen up until now have been stupidly dear. DP does the hmm face when I mention new chairs so cheaper the better

BupcakesAndCunting Thu 29-Nov-12 10:53:24

You're not hijacking! I WANT people to come and slag them off!

Would you PM me that address please, Lola? thanks

MyNameIsLola Thu 29-Nov-12 10:51:11

I feel your pain, Bups.

Last year I ordered my DS a bed from Very and paid in full with debit card. It took 3 months to turn up (there had been 4 delivery dates given within that time). When something did arrive, it was a chest of drawers, not a bed.

I returned the drawers and told them to cancel the order, refund my money and I'd go elsewhere. Except they didn't refund so I couldn't afford to go elsewhere. Eventually, 5 months after the original order, they sent the bed, along with a statement saying I owed £289 for the bed, which I had already paid for and £150 for the ducking drawers. It then took another six months to sort it all out with late payment charges been added all of the time and black marks on my credit score etc. absolute nightmare angry.

Anyway, my rant is over, sorry for hijacking your thread. Apparently I'm still fairly pissed off with them. I still have the email address of the MD of the company who was actually helpful (and gave me the bed half price in the end for the inconvenience) if you would like it.

RooneyMara Thu 29-Nov-12 10:51:01

Oh she sounds ace!

RooneyMara Thu 29-Nov-12 10:50:09

sorry for typos blush am eating cornetto

I love a dodgy "off the back of a lorry" seller. When I lived in Kent, we used to know the dodgiest woman ever, she lived in a flat at the end of our little road. For 4 years, we paid nothing for our Turkey, always a massive one too, as she would get to the end of the street with a trolley stacked with things she'd nicked, and give them out to whoever was quick enough. She was slightly batty and called it sharing the wealth. When I was obviously very pregnant with dd, she brought me a whole stack of nappies and baby clothes, as she'd noticed I might need them! I do miss her so now I live in Berkshire. You don't get batty old thieves in Berkshire.

RooneyMara Thu 29-Nov-12 10:49:38

Fellowship, there's a good few on ebay that do this sort of thing...tends to be overstock or ex catalogue, returns sometimes, that sort of thing..

look for 'new' items under a ditance: nearest first serach - in the home and garden category - and some stuff will probably come up near to you with similar looking photos, so you know it's the same seller.

Tend to be very good discounts.

BupcakesAndCunting Thu 29-Nov-12 10:45:32

grin at Del Boy relation.

threepeice can I have a link to ex-catalogue possible Del Boy relation, EBay furniture seller please?

I have buggered my dining room chairs after leaving them in the garden when I was too lazy to bring them indoors and need replacements for Christmas

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