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AIBU?

to ask for money off for a crap B&B stay???

205 replies

Poohbah · 24/08/2010 21:44

I didn't get it though.....

Basically I paid £300 for a three night stay at a B&B (double room) in cornwall which was advertised as a family friendly hotel with a swimming pool and tennis courts.

The room was okay but had stained walls, a broken window, no decent view, poor products, no hair dryer, poor/non existent room service, a rickety stool which my son fell off and ended up with cut face.

The swimming pool was warm but the bottom was dirty and all the buoyancy aids were horrible and the roof leaked when it rained and there were garden snails inside the pool shed and it needed painting. The tennis courts were covered in childrens ride on toys which sounds great but the wire fencing was falling down so therefore dangerous to a four year to go near. It was all shabby and sad.

Also the owner made my son cry when he when in a room only designated for adults, although we didn't realise it as it had a billiards table in it so thought it safe for him to go there. Odd because he doesn't usually cry when told off by random others - I didn't hear what /how she told him off though. I asked for £80 off as the place was so horrible but the owners (a husband and wife) ganged up and basically barred my way out of the hotel until I paid up, stating that "This is cornwall" so what did I expect...I told them exactly what I expected but then they became quite horrible. I was there alone with my son and the place had no mobile reception so I caved in.

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LucyLouLou · 24/08/2010 21:47

Name and shame!

YANBU, sounds like a bloody horrible place, and definitely not family friendly. Sorry you had such an awful time.

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Hassled · 24/08/2010 21:49

Post a review on TripAdvisor, and whatever else you can find. They might get the message that way.

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StealthPolarBear · 24/08/2010 21:50

have you stuck a review on tripadvisor?

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Vallhala · 24/08/2010 21:52

Another recommendation that you post all this on TripAdvisor (and come back to tell us if anyone else has complained about the place too!).

And yes, name and shame on here!

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Poohbah · 24/08/2010 21:55

It is called wringford down in cawsand. //www.wringforddown.co.uk

I was thinking about posting on trip advisor and I said that I would be posting poor reviews on the internet to them but they "they would have great pleasure in answering" which made me think that they would say I'm horrible and a liar or something.

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iheartdusty · 24/08/2010 21:59

report to local tourist board.

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Animation · 24/08/2010 22:00

A right couple of tyrants.

What's the B&B called?

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Poohbah · 24/08/2010 22:02

They also said that "You obviously haven't stayed in many places if you think this is bad, we have some really happy guests" and when I said that I have stayed in lots of places, they said "where?" I said London, wales, scotland, the north, france. But Mrs. Molloy said (again) well this is cornwall,Wales is cheap.

When I said about the place needing painting she said it's an old house, you should expect paint peeling.

When I said about the stool being rickety she said that I should have checked all furniture before my son sits on it...WTF???

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LucyLouLou · 24/08/2010 22:03

If they were to say that, people would be forewarned that not only is their B&B not up to standard, but they are the type of people who can't handle complaints. Anyone who speaks to and about their guests like that will be given a wide berth by any potential guests.

Here's their page on Trip Advisor for your complaint if you want to make one!

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Vallhala · 24/08/2010 22:05

Oh dear! Have you noticed that they have a Guest Book option on their website? :o

Go for it!

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Morloth · 24/08/2010 22:08

Definitely get onto tripadvisor, I use it before I book all my holidays.

Also thanks for the link! I have considered them before! Now we know where NOT to stay.

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orienteerer · 24/08/2010 22:17

OK, I admit I'm slightly playing devils advocate here but to be honest your description of the place is a fair reflection of their website. i.e. the website is not exactly great and from the room pictures I'm not surprised at the description of your experience iyswim?

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PatriciaHolm · 24/08/2010 22:19

How odd - we stayed there a couple of years ago and it was fine. Not luxury, but fine for a (relatively, for cornwall) cheap week. The pool was good, the tennis court come playground was fine though the ride-ons had seen better days as had our 2 bedroom family room. Our children had a great time though and when they left they were each given a cuddly toy. The room with the bar billiards in is clearly off the bar and explicitly adults only, though clearly making your son cry isn't on. Maybe it's changed hands?

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Sassybeast · 24/08/2010 22:21

Go for reviewing it - their responses to bad reviews are hilarious! Unable to take any criticism Grin

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prettyfly1 · 24/08/2010 22:31

God dont they get stroppy with anyone daring to say something a little on the side of negative about them. Not a good sign. They do seem to get some positives as well though.

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saintlydamemrsturnip · 24/08/2010 22:32

Got to agree with orienteerer. Are you sure you weren't expecting too much? I They seem to have generally good reviews.
I
f you want posh in Cornwall go for Trevanna. The owner is fab with kids with SN as well!

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TheHeathenOfSuburbia · 24/08/2010 22:35

Sorry but LOL at "This is Cornwall!"

Quite a lot of those positive reviews on Trip Advisor written in a similar style by people with only one or two posts Hmm

I will say YABU to expect room service in a B&B though, this is not usual is it? Am I only hanging out in low-quality B&Bs?

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saintlydamemrsturnip · 24/08/2010 22:37

oh Trevenna I mean.

I wouldn't expect room service in a B& B either. Are you used to staying in hotels rather than B&B's?

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FiveGoMadInDorset · 24/08/2010 22:37

Agree with everything apart from room service, you don't get that in a B&B

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Poohbah · 24/08/2010 22:42

The place changed hands a few years ago. I don't expect a leaking pool roof or snails inside the pool room or rickety furnishings,I offered to pay £220 which I think is a reasonable amount. I was sort of forced to stay there for a local wedding but I won't be going to cornwall again as clearly there are some fabulous places elsewhere in the country. I stayed at hotel in Gloucester on the ways down and back. Lindos Country House hotel and that exceeded my expectations and was truly family freiendly and safe with a lovely pool.

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MissAnneElk · 24/08/2010 22:42

I think if you're not happy then you should review it on Trip Advisor.
I don't think £300 for 3 nights in Cornwall is expensive in August, so I agree with those who have said your expectations may have been a bit high.
Also, if you weren't happy you should have spoken to them earlier in your stay. Asking for a discount when checking out is leaving it too late.

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saintlydamemrsturnip · 24/08/2010 22:43

Lindos Country House Hotel looks a different sort of league though. I'd turn up with very different expectations.

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Poohbah · 24/08/2010 22:44

On some websites it is advertised as a hotel so I was a bit confused about that. I have stayed at B&B's where they make your bed each day.

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Poohbah · 24/08/2010 22:45

Lindos House was £47.50 per night for me and my son.

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Animation · 24/08/2010 22:48

The negative reviews are particularly critical of their attitude - this husband/wife team. Grumpy and bossy.

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