I recently had to contact the supplier of my Mutsy pushchair as part of the plastic snapped which has made it not possible to use. As it is out of warranty they said all I could do was to buy a new frame, which though I thought unfair, I immediately agreed to it. They stupidly sent me the wrong frame and so I have now had to drive some miles to try to sort out. Only to be told that I now also need to spend out yet again and buy a new cover! No good will gesture of any description offered regardless of it being their mistake and that I also pointed out the pushchair has barely seen 18months of usage just a "it's plastic, plastic breaks, what do you want me to do about it?". A refund please I answer, but lost out even more than just the mileage and time off work as they refuse to refund the £8 p&p! I know it's only £8, but I'd rather give it to charity than someone who finds it acceptable for a pushchair to just be able to break!!! ???
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