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AIBU?

All advice wanted - whether it's good or bad please

5 replies

brightandcheery · 06/08/2010 19:36

Please help.
I have 100% positive feedback from over 380 transactions.

I advertised for sale 6 items as 1 lot with t's & c's stating payment to be received within 4 days.

No news from purchaser on day 4 so I contact them & I am told she is offline (But still manages to access email??) & will pay on day 6. Day 7 comes & payment arrives with no note, no apology, no thanks for my understanding.

Today she has sent a threatening email (My first proper piece of correspondance from her) saying 1 part has been broken in the post & unless she recieves an alternative item or complete refund within 24 hrs she will leave neg fdbk.

I explain that I have refunded 1/6 of the money she paid & she can buy herself a replacement as it is readily available. She says that's not good enough. I tell her under the sale of goods act 1979 my offer is fair.

Am I being unreasonable in thinking she threw away her expectations by failing to communicate with me over initial non-payment & how do I try & explain that she is being unreasonable - or am I in the wrong here?

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vintagewarrior · 06/08/2010 19:41

Do it via paypal if possible, stops it getting to that point x

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CarGirl · 06/08/2010 19:44

tell her to return it for a full refund. She will have to pay the return postage.

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Spacehopper5 · 06/08/2010 19:49

This reply has been deleted

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LilQueenie · 06/08/2010 19:54

forwards her email about feedback to ebay (check on the community boards to find out exactly how to do that) and report for feedback extortion.

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brightandcheery · 06/08/2010 20:07

Vintage warrior: Everything has been done via PP - thankyou.

Spacehopper5: I am disappointed by her threat to leave negative feedback if she fails to hear from me within 24 hours given I waited more than double my payment time to accommodate her with not even a polite acknowlegement.

Cargirl: I will consider it, thankyou.

LilQueenie: I have taken your advice. Thankyou.

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