Please help.
I have 100% positive feedback from over 380 transactions.
I advertised for sale 6 items as 1 lot with t's & c's stating payment to be received within 4 days.
No news from purchaser on day 4 so I contact them & I am told she is offline (But still manages to access email??) & will pay on day 6. Day 7 comes & payment arrives with no note, no apology, no thanks for my understanding.
Today she has sent a threatening email (My first proper piece of correspondance from her) saying 1 part has been broken in the post & unless she recieves an alternative item or complete refund within 24 hrs she will leave neg fdbk.
I explain that I have refunded 1/6 of the money she paid & she can buy herself a replacement as it is readily available. She says that's not good enough. I tell her under the sale of goods act 1979 my offer is fair.
Am I being unreasonable in thinking she threw away her expectations by failing to communicate with me over initial non-payment & how do I try & explain that she is being unreasonable - or am I in the wrong here?
Please or to access all these features
Please
or
to access all these features
AIBU?
All advice wanted - whether it's good or bad please
5 replies
brightandcheery · 06/08/2010 19:36
OP posts:
Spacehopper5 ·
06/08/2010 19:49
This reply has been deleted
Message withdrawn
Please create an account
To comment on this thread you need to create a Mumsnet account.