My recently placed son recently had to go to our GP and due to an electronic queuing system, he was called over the tannoy by his full birth name as well as the name being highlighted up on a plasma screen to direct us the correct office. This left me shaken and angry - I had begged reception prior to attending to find a way around this but was told they couldn't use anything else but the birth name plus the computer system couldn't cope. I tried to change the appt to my name but couldn't as the bloody computer also controls access to the correct notes and booking under an incorrect name would result in chaos! I therefore had no choice and unwittingly had to attend, the reception was heaving - I was really freaked out.
My son's birth family live very close - 20mins at most and his birth names are very unique and if you know the name, it's unlikely there is more than a handful in the country never mind our small local authority area. Unusually we were advised by the Adoption Agency as well as the matching panel to change his name and not even keep his birth name as a middle name for his and our security.
Can I ask if anyone else has experienced this and if this is normal? I have complained both to the gp and emailed the practice manager but seem to be getting a blank response.
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GP using childs birth name over tannoy
13 replies
prumarth · 20/07/2014 21:55
OP posts:
TheFamilyJammies ·
20/07/2014 22:30
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