Mumsnet emails: troubleshooting tips

Having problems with the newsletters? Used to receive them but no longer do? Want to browse some old classics? Read on...

Mumsnet sends various types of email newsletter. For your mail-reading delectation we have a regular round-up of Parenting News and a weekly Talk Round-up, as well as other, more sporadic mailings.

The news and Talk round-ups aren't produced every single week of the year (occasionally we have to prioritise our children - Christmas etc). If you haven't received one and you usually do, there's a chance there wasn't one this particular week.

Whenever a Parenting News or Talk Round-up email is sent it is also added to the website. This means you can always view the latest and greatest, regardless of whether you received the email or not.

Not only that but we also keep an archive of the old ones, so you can reminisce about how things used to be on Mumsnet whenever the mood takes you. Links to all these things are available on the Newsletters page. There is also a link to it at the top of the Talk pages.

How do I sign up for MN emails/ block MN emails?

If you're receiving them but don't want to, or aren't receiving them but do want to, the first thing to do is to check your email preferences under "My Mumsnet". There is a link to My Mumsnet at the top of all the pages.

Once in the email preferences section you'll have the opportunity to tell us which of the various types of email you want and which you don't.

However, if you want the newsletters delivered and yet despite setting that in your email preferences you're not receiving them, the story doesn't quite end there. Unfortunately, in the age of SPAM, delivering emails is increasingly tricky.

Virtually all email providers, be they corporate systems or free accounts such as HotMail and Yahoo, use sophisticated filters to try to avoid you drowning under a deluge of unsolicited email.

Now, we really can't think why, but some of these filters seem to think that the collective charm and wit of the Mumsnet newsletters could in fact be junk that you don't want to see. The result of this is that the email isn't delivered to you. Some systems will put it in a "junk" or "spam" folder, whilst others just reject it immediately.

We are continuously working with the various major providers in order to ensure as many of our emails get through as possible. For example, AOL and Yahoo have granted us special status that should mean we have a better chance of being delivered unscathed, but unfortunately it's not a guarantee.

Another thing to check if you're not receiving our emails is on the My Mumsnet Registration Details page. If we've tried to send you email but for some reason it wasn't possible to deliver it, you may see a message on your Registration Details page which reads:

The last time we tried to send email to this address, the attempt failed. If your address is incorrect you can change it below.

There are various possibilities for why this is the case:

  • Your email address is incorrect
  • Problems at your email provider such as their servers exploding (it happens to us all)
  • Something about our email has caused it to be rejected

In this case, your email provider will have sent an automatic reply, typically called a "bounce message". We pick these up and make a note of them on your account automatically. Regardless of this, the next time we have an email newsletter going out, we'll still try to send it to you. This means if the problem was temporary such as a technical glitch at the provider then the next one should be fine.

If they're rejecting email from Mumsnet then it will likely happen with the next message, too, in which case you might need to do a little work, as explained below.

What you can do

If you use one of the common free email providers there are some settings you can tweak which may well help. For more information on these, please take a look at our spam settings information.

Whitelisting

Most corporate email systems have a similar option - ask someone technical where you work how you "whitelist" a particular sender. Show them the above spam settings and they'll probably be able to help. The important bit to note is that the message is sent from an address that is unique to you - you can't copy another Mumsnetter's spam settings so be wary of following another user's instructions.

If you still can't receive the newsletters you have a couple of options. First, you can read them online as described above. Second, you could sign up for a Google GMail account; they're free and have a good track record of accepting Mumsnet's emails.

We hope that's told you more than you ever wanted to know about Mumsnet newsletters. If you still have questions, try searching Talk or posting on Site Stuff and we'll try to help you out.

Last updated: 04-May-2011 at 11:38 AM