Frequently Asked Questions

Who uses Mumsnet?

How do I join Mumsnet and what's in it for me?
I haven't received this week's newsletter, what gives?
I'm not a mum, can I still join Mumsnet?
I've changed email address: how do I update my registration?
I want to subscribe to one of your email newsletters.
I've forgotten my password.
What do I do if I've not received my confirmation email?
How do I post a message on talk?
How do I start a new conversation (thread) on talk?
Is there a quick way to find information on a specific topic?
What do all the abbreviations and acronyms mean?
How do I change my nickname?
How do I report a post on Talk?
How do I delete a post from Talk?
How do I hide a thread?
How do I unhide a thread?
How do I set up a personal profile page?
How do I upload photos to my personal profile page?
How do I list my child on my personal profile page?
How do I customise the way my talkboards look?
What is Mumsnet Local?
What is a PM?
How do I leave Mumsnet?
How do I know if I've been entered into a competition?
How do I advertise my small business on Mumsnet?
How do I post a media request?
How do I set up a Mumsnet blog?
My question isn't here, what should I do now?

Joining and registration

Who uses Mumsnet?
Mumsnet is a global online network but most of our users are UK-based. Not everyone who uses Mumsnet is a parent or grandparent, but initially most people come to the site seeking parenting advice - and then stick around discussing a wealth of topics from childcare to chicken keeping, and nurseries to news.

How do I join Mumsnet and what's in it for me?
Joining Mumsnet is free - you can join here. Not only is Mumsnet "the country's most popular meeting for parents" (The Times) but we have a range of tools to make parents' lives easier from pushchair reviews and family-friendly recipes to advice on conception, pregnancy, babies and toddlers, the most popular discussion boards and not to mention great discounts with a host of our online partners.

I haven't received this week's newsletter, what gives?
Please check your spam/junk folder as your service provider might have accidentally put it there. If this is the case please see our troubleshooting tips, where you will find instructions on how to allow the newsletter into your inbox.

I'm not a Mum - can still I join Mumsnet?
We hope Mumsnet isn't exclusive to mums and indeed we know we have a number of dads who log on and contribute. If it doesn't sound too pompous we think the concept of "mumming/mothering" goes beyond gender so don't feel Mumsnet is too exclusive. We did think of calling the site parentsnet.com but it just sounded so hideous. We do have Dadsnet specifically for men to chat here but you'll find that if you just contribute on the regular threads folks won't be surprised by having a male joining in. Similarly, we have a talk section specially for grandparents, and our beautiful sister site, Gransnet, the social network for Grandparents. 

I've changed email address: how do I update my registration?
You can amend your registration details at any time by selecting the "Account details" page from your MyMumsnet tab. You can access MyMumsnet on any page on Mumsnet, it's the purple bar at the top right of every page.

I want to subscribe to one of your email newsletters
You can subscribe and unsubscribe from our email newsletters (child development calendar, parenting news round-up and so on) individually. Click here to do so. You may need to enter your email address and and password. If you specified when you joined up that we shouldn't send you any email at all, then you won't get any.

I've forgotten my password
Don't worry. As long as you know the email address you registered with, we can send you a link to reset your Mumsnet password. All you need to do is go here.

 Why haven't I received my confirmation email from you?
Confirmation emails sometimes go into your junk/spam folders in your email but some email providers have very strong filters and it's possible that it's been deleted. Drop us an email on contactus@mumsnet.com and we'll authorise your registration.

Using Mumsnet Talk

How do I post a message on Talk?

You need to be logged in before you can post in talk. 

  • At the bottom of each conversation (or "thread") on talk there is an "add a message" box.
  • Type your message in.
  • When you have finished your message click the "Preview/Post message" button.
  • Your screen redraws showing how your message will look. This gives you a chance to check your message is typed correctly.
  • If you want to make changes, make them and click the "Preview/Post message again to refresh your preview.
  • Once you are happy with your message, click "Post message".
  • It then goes up on the site and other members can see it.

If you can't remember your password, we can send you a reminder.

How do I start a new conversation (thread) on Talk?
Select the relevant talk topic (eg Ante-natal clubs) and at the top of the there will be a link that says "Start a new thread within Ante-natal clubs". Click on this link and then type away.

Is there a quick way to find information on a specific topic?
You can search for pages by keyword using the search page. Just enter the word(s) you want to find and click the search button

What do all the abbreviations and acronyms mean?
So, who are DH and DS? And what does TTC and AIBU mean? Mumsnetters use a whole load of acronyms and abbreviations on the Talk boards: some of them you may recognise from other discussion forums; others are quite unique to Mumsnet. You can find a list of the most commonly used ones here.

How do I change my nickname?
Go to your MyMumsnet here  - log in and then you can change your nickname by typing in a new one where your old one is listed. Don't forget to save the changes. Please note that while we allow nickname changes for anonymity, we don't allow changes for malicious purposes.

How do I report a post on Talk?
Reporting a post is easy. Click on 'report post' to the right of each post and it will bring up a new box for you to let MNHQ know why you want to report it.

How do I delete a post from Talk?
You can't. Mumsnet HQ are the only people who can authorise deletions from Talk. To request that a post be deleted, please use the 'report post' button on the right hand side of each post and someone from HQ will take a look.

How do I hide a thread?

Go to the thread you'd like to hide. Click on the 'hide this thread' option, which will be either at the top or bottom of the thread depending on how you've set your threads to load. A green bar will then be visible at the top of the thread confirming that the thread is now hidden.

How do I unhide a thread?

Go to Mumsnet Talk Preferences - Topics and Threads. Go to the bottom of the page to Hidden Threads. Here it will list the threads you have selected to hide. Click the show button next to the relevant thread title to make it visible.

Personalising Mumsnet

How do I set up a personal profile page?
Go to your MyMumsnet tab, and select elect "My Profile" and then fill in your details. 

How do I upload photos to my personal profile page?
Choose "share photos" from within your MyMumsnet page, and create a photo gallery by selecting digital photos on your computer and uploading them.

How do I list my child on my personal profile page?

Under the purple 'My Mumsnet' tab on the top right of the page, go to 'My profile'.  Select the relevant option from the 'Number of children you have' drop-down menu.  Then, again from 'My Mumsnet', go to 'My account', and click on the third right tab; 'Children'.  Input the details of your child(ren), and once added you can edit as necessary.

How do I customise the way my Talk boards look?
Click on customise. You can then use the drop-down menu to choose various options, from the reading direction of discussion threads to colouring your own posts to hiding whole discussion topics.

What is Mumsnet Local?
Mumsnet Local is a useful information hub where you can chat to other local Mumsnetters. There are also local offeres and discounts too! You can find your nearest local site here. If you'd like get involved with your local site by becoming a Local Editor, or a Local Ambassador, drop us a line at local@mumsnet.com. 

What is PM?
PM (or Private Messaging) is a service that allows one user to send a message to another. You can PM quickly via a thread by clicking the "Message poster" button next to their name. You can read more about how it work here. Please note that Private messaging is NOT for journalists or market-researchers (or advertisers/company reps) to contact Mumsnetters. If you are a journalist or market-researcher and would like to canvass our members' opinions, please mail contactus@mumsnet.com

How do I leave Mumsnet?
We're sorry to hear you want to leave. If it's just that you'd like to unsubscribe from our emails, you can do that here. You can remove your Mumsnet registration from the site. Go to the members' area and use the registration removal page. Please be aware that if you leave Mumsnet, we won't be able to re-issue your talk nickname to you.

How do I advertise my small business on Mumsnet?
You can place paid advertisements on the Mumsnet Talk board here. Advertisers pay a fee of £50 per ad as a contribution to the site. Ads and any responses to them will be deleted after 90 days. This fee is payable by credit card via WorldPay, our payment agent, who will email you a receipt.

How do I post a media request?
If you are a representative of a media or other organisation you can ask for our members' help with a particular article, programme or project for a £30 fee here.

How do I join the Mumsnet Bloggers Network?
We're proud that many of those who blog best, on parenting, politics and all the juice in between, are now part of our growing MN Bloggers Network. Whether you're a seasoned writer or a plucky newbie, do please apply to join.

My question isn't here, what should I do now?
Drop us an email on contactus@mumsnet.com and someone will get back to you very soon (we read every single email).

 

Last updated: 13-Aug-2014 at 3:12 PM