FAQ

1) As a Mumsnetter, do I get a discount on Academy courses? 

As a Mumsnetter, you are eligible for a 15% discount on the first course you attend and a 5% discount on any subsequent courses. 

2) How old do I need to be to attend a course?
 
You need to be 18 unless the specific course content states otherwise. 
 
3) What's included in the course price?
 
The offer changes slightly from course to course but most courses include light refreshments, lunch and, of course, fantastic teaching!
 
4) Do the fees include VAT and booking fees?
  
Yes, there are no hidden costs.
 
5) Do we sell gift vouchers?
 
Not at the moment, but we hope to introduce these later this year.
 
6) In which Cities do our courses operate?
 
Birmingham, Edinburgh, London and soon in Manchester. See the full course programme for exact details of our current offering.  
 
7) What happens if I want to cancel?
 
You can cancel a course if you give us plenty of notice. If you tell us a minimum of 10 weeks prior to the start of the course, we'll give you all your money back.
 
If you need to cancel less than 10 weeks before the course takes place, we will do our best to find a replacement and if we succeed, we will refund you the full cost of the course. If we are unable to do so, we reserve the right to retain the full fee.
 
8) What happens if we cancel a course?
 
On the rare occasion where we may need to cancel a course, we will provide you with as much advance notice as possible and shall either endeavour to offer you an alternative course of the same standing or return your course fee. 
 
What we can't do is pay travel costs or any other expenses and recommend that you take out adequate insurance in case we have to cancel. Obviously, we'll do everything we can to avoid this situation arising.
 
9) What happens if you want to leave a course after it has started?
 
In the event that you register for a course over a series of weeks, you are committing to attend the course for its full duration, and are, as such, liable to pay the full course fees. If for any reason you decide to leave the course once it has commenced, we're sorry but you will still be liable for the full fees.

 

 
 

 

 

 

 

 

Last updated: 04-May-2012 at 10:24 AM